International Support Specialist [Czech Republic]

 

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Position Summary
General support functions for International Moving Services Operations. Responsible for shipment tracing, data entry, documentation handling (preparing, collecting, distributing & saving to SISTRS), & downstream cost containment for HHG's international shipments. Will have regular contact with Coordinators, Agents, Vendors and Port Brokers.

Essential Functions/Responsibilities
40(%) Shipment Tracing: Through shipment prompts, confirming events occurred and then updating ProMove and the IMC accordingly.
30(%) Documentation Handling: Responsible for arranging all shipping documents & processing with Coordinators, Agents, Vendors and Port Brokers and uploading to SISTRS database.
20(%) Keep Coordinators, Agents, Vendors and Port Brokers informed of status changes in a timely manner.
10(%) Other duties as assigned, including communications, desk coverage, and registering files as needed.

Qualifications

• HS Degree
• Undergraduate Degree Preferred
• Fluent In English
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Ability to prioritize and handle multiple tasks
• Well organized
• Detail Oriented
• Excellent Communication skills both oral and written
• Ability to work successfully in a team environment where work direction will be provided by multiple people (Matrix Environment)
• 1-2 Years of customer service or transportation experience preferred

Primary Tasks
Sea

• File ISF & clear error, if applicable
• Check if shipment sailed
• Send Customs DP Pre-alert
• Confirm import docs received by broker
• Confirms Vessel Arrival
• Confirm customs entry submitted
• Confirm container pick up from point of entry
• Confirm shipment arrived at Destination Agent’s warehouse
• Confirm Last free day of container
• Confirm empty container ready for pick up
• Confirm empty returned on time
• Upload Agent & Vendor communication emails to SISTRS platform
• Collect signed delivery docs

Air

• Check if flight departed
• Send Destination DP pre alert and documents to Customs broker
• Confirm Flight Arrival
• Confirm customs entry submitted
• Send Transmittal letter to the Destination Agent
• Confirm shipment picked up from airport
• Confirm shipment arrived at Destination Agent’s warehouse
• Upload Agent & Vendor communication emails to SISTRS platform
• Collect signed delivery docs

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